SHIPPING & RETURNS
SHIPPING POLICY
At Vita Buy, we prioritise delivering our products to you as fresh and as quickly as possible. To ensure this, we use Express Post for all shipments. For gel products, we only ship Monday through to Wednesday to avoid any delays over weekends, ensuring your gel doesn’t sit in transit. Express deliveries typically arrive within two days when shipped on these days.
​
For orders under $150, we charge a flat rate of $16.99 for Express Shipping, while orders over $150 qualify for FREE shipping! For international supplement orders, standard rates apply—please contact us for details.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with our products. If your order arrives damaged or faulty, please contact us within 5 days of receiving it. You will need to return the damaged or faulty items to us at your expense. Once we receive and verify the returned items, we will issue a full refund, credit, or replacement.
​
Due to hygiene considerations for perishable goods, we do not accept returns or issue refunds unless the item is damaged or faulty.
We also cannot provide refunds for a change of mind, for subscriptions not canceled in time after charges and shipment, or for individual results, as outcomes may vary based on personal factors like lifestyle and diet.